Refund policy

At XPORSH, we want every customer to receive their order as expected. If there is an issue with your purchase, please contact our support team and we will assist you.

Return Request Period

Customers must contact XPORSH within 7 days of receiving their order if there is an issue with the product.

To be eligible for a return or refund, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Have original tags attached (where applicable)
  • Include any original packaging

Requests made after the stated return period may not be accepted.


Eligible Reasons for Returns & Refunds

Returns or refunds may be considered if:

  • You received the wrong item
  • The item received is defective or damaged
  • The item significantly differs from the product description or order details

Please contact us with:

  • Order number
  • Full name
  • Description of the issue
  • Clear photos or videos showing the problem

This allows our team to review and provide the appropriate solution.


Size & Fit

Customers are responsible for reviewing product measurements and selecting the correct size before placing an order.

XPORSH provides size information to assist customers in making the right choice. If you are unsure about sizing, we recommend contacting our support team before ordering.

Returns caused by incorrect size selection, personal preference, or change of mind may not be accepted.


Non-Returnable Items

Returns are not accepted for:

  • Items that have been worn, washed, altered, or damaged after delivery
  • Items without original tags (where applicable)
  • Gift cards
  • Final sale items


Exchanges

If you receive an incorrect or defective item, please contact XPORSH before sending anything back.

Exchange options depend on product availability.


European Union Customers

Customers located in the European Union may have additional consumer rights, including the right to cancel certain purchases within 14 days of receiving the order, in accordance with applicable EU consumer protection laws.

Where this right applies, returned items must be unused, unworn, and in their original condition.


Refund Process

Once your request has been reviewed and approved, refunds will be processed to the original payment method.

Please allow up to 10 business days for the refund to appear, depending on your payment provider or bank processing times.


Return Instructions

Please do not send items back before contacting XPORSH.

Returns sent without prior approval may not be accepted.

For all refund and return enquiries:

Customer Support
porshlyinfo@gmail.com

Business Enquiries
xporshinfo@gmail.com