Refund Policy

Refund & Return Policy

Last Updated: September 20, 2026

At XPORSH, we want you to shop with confidence. This Refund & Return Policy explains how returns, refunds, cancellations, damaged items, and delivery issues are handled.

Nothing in this policy limits any mandatory consumer rights or remedies available under the laws applicable to your purchase.

1. Returns

You may request a return within 5 days of receiving your order.

To request a return, contact us at:

Business Email: xporshinfo@gmail.com
Customer Support: porshlyinfo@gmail.com

Please include your order number and the reason for your return.

Do not send an item back before receiving return instructions from XPORSH.

Returned items should be:

  • In substantially the same condition in which they were received
  • Unwashed and not altered
  • Returned with original tags and packaging where reasonably possible
  • Free from damage caused after delivery

You may inspect or try on clothing as you reasonably would in a physical store. However, we may reduce a refund where permitted by law if an item has been worn or handled beyond what is reasonably necessary to inspect it and its value has been reduced.

2. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incorrect, or significantly different from its description, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem
  • Photos of the packaging where relevant

Depending on the circumstances and your applicable consumer rights, we may provide:

  • A replacement
  • A reshipment
  • A refund
  • Store credit, where you agree to accept it

The suggested 7-day notification period does not remove any statutory rights you may have under applicable consumer protection law.

3. Wrong Size or Change of Mind

Please review the product description and size chart carefully before ordering.

If you order the wrong size or change your mind, you may request a return within the applicable return period.

Unless otherwise required by law, the customer is responsible for return shipping costs when the return is due to:

  • Ordering the wrong size
  • Ordering the wrong colour
  • Changing their mind
  • No longer wanting the item

Your statutory rights remain unaffected.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, the refund will normally be issued to the original payment method used for the order.

After XPORSH processes the refund, banks and payment providers may take approximately 5–10 business days to make the funds available.

Processing times can vary depending on your bank, card issuer, or payment provider.

Where required by applicable law, eligible customers cancelling an online purchase will also receive a refund of the standard outbound delivery charge.

Any additional amount paid for premium, expedited, express, or upgraded shipping may not be refundable where permitted by law.

5. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

If the order has not yet entered fulfillment, we will make reasonable efforts to cancel or modify it.

Once an order has already been sourced, processed, packed, or shipped, we may not be able to stop the shipment.

This does not affect any cancellation, withdrawal, return, or refund rights that you may have under applicable consumer law.

6. Non-Returnable Items

Certain items may have return restrictions for health, hygiene, or safety reasons.

These may include:

  • Sealed underwear or intimate apparel after the hygiene seal has been broken
  • Certain sealed hygiene-sensitive products after opening
  • Items made specifically to the customer’s specifications
  • Items damaged through misuse after delivery

Final-sale or clearance products may also have restricted change-of-mind returns where permitted by law.

However, describing an item as final sale does not remove legal rights relating to goods that are faulty, damaged, unsafe, misdescribed, or otherwise protected by applicable consumer law.

7. Shipping Delays

Delivery times displayed by XPORSH are estimates unless expressly stated otherwise.

Orders may occasionally be delayed because of circumstances such as:

  • Customs processing
  • Carrier disruptions
  • Severe weather
  • Public holidays
  • High seasonal order volumes
  • Incorrect or incomplete shipping information
  • Other circumstances outside our reasonable control

A shipment being delayed does not automatically mean it is lost.

If your order is significantly delayed, contact us and we will investigate the shipment.

Where applicable law gives you cancellation or refund rights because an order has not been delivered within an agreed or legally required timeframe, those rights will remain unaffected.

8. Lost Packages

If tracking indicates that an order has not been delivered and the package appears to be lost, please contact us.

We will investigate the shipment with the relevant carrier or fulfillment partner.

If a package is confirmed as lost, we will provide an appropriate remedy, which may include:

  • Replacement
  • Reshipment
  • Refund

Any remedy required by applicable consumer law will take priority.

9. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • Check around the delivery location
  • Ask members of your household
  • Check with neighbours
  • Ask reception, security, or building management where applicable
  • Contact the carrier using your tracking number

If the package still cannot be located, contact XPORSH and we will assist with the investigation.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact us immediately.

We will attempt to correct the address if the order has not yet been shipped, but we cannot guarantee that changes will be possible once fulfillment has started.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be resent.

This provision does not affect rights you may have where the delivery issue was caused by XPORSH, the carrier, or another party for whom XPORSH is legally responsible.

11. Customs, Duties, VAT, and Import Taxes

International orders may be subject to:

  • Import duties
  • VAT
  • Customs charges
  • Local taxes
  • Clearance or handling fees

Whether these charges are collected at checkout or on import may depend on the destination country and the order.

Where charges are not included at checkout, the customer may be responsible for paying them upon import or delivery.

Government duties, taxes, and customs fees are generally outside XPORSH’s control.

Nothing in this section limits any rights or refund entitlements provided by applicable law.

12. Return Shipping

Do not return products to the address printed on the original parcel unless XPORSH specifically instructs you to do so.

XPORSH works with international fulfillment locations and suppliers, so return addresses may differ depending on the product and destination.

Once your return request has been reviewed, we will provide the appropriate return instructions and return address.

Returns sent to an unauthorized address may experience delays or may not be successfully received.

13. Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, you may be responsible for return shipping costs where permitted by law.

If the product is defective, damaged, incorrect, or otherwise does not conform to your legal rights, XPORSH will handle return costs as required by applicable consumer law.

14. Exchanges

If you would like a different size, colour, or product, please contact us.

Depending on product availability and your location, we may arrange an exchange or ask you to return the original item and place a new order.

Exchange availability is not guaranteed.

15. Contact Us

For questions regarding refunds, returns, damaged items, cancellations, or delivery issues, contact:

XPORSH

Business Email: xporshinfo@gmail.com
Customer Support Email: porshlyinfo@gmail.com

We aim to handle all customer concerns fairly and in accordance with applicable consumer protection laws.